Complaints Policy:
We are committed to delivering excellent service and ensuring a positive experience for all customers and stakeholders. We understand that sometimes things may not go as expected, and we encourage open communication to resolve any concerns quickly and fairly. This policy outlines how complaints are handled to ensure transparency and accountability.
How to Submit a Complaint:
If you’d like to raise a complaint, please contact us via:
- Email: Send your complaint to complaints@winwin.ie
To help us resolve your concern efficiently, please include the following in the subject line of your email:
- Please add to subject line in email the following "Early Table Complaints"
- Your full name and contact details
- A clear description of the issue.
- Any relevant supporting documents or evidence.
Complaints Process
Acknowledgment
- Every complaint submission receives an automated acknowledgement email confirming receipt.
Internal Review
- Our team will review your complaint and provide an initial response within two working days. If we need further information, we’ll get in touch.
Investigation & Resolution
- Your complaint will be assigned to the relevant department for thorough investigation.
- We aim to provide a full resolution within 5-7 working days. If additional time is needed, we’ll keep you updated.
Outcome & Next Steps
- If your complaint is upheld, we will take appropriate action to resolve the issue.
- If we determine that the grievance does not meet our criteria for acceptance, we’ll provide a clear explanation.
- If you’re unhappy with the outcome, you can request an internal review.
Protection Against Retaliation
We want you to feel confident raising concerns without fear of negative consequences. We do not tolerate any form of retaliation against those who submit complaints in good faith.
Regular You Updated
- We’ll keep you informed throughout the process and notify you of any delays. Once we’ve reached a resolution, we’ll provide a summary of the actions taken.
- Your feedback is invaluable in helping us improve our services. We appreciate your trust and patience as we work towards a fair resolution.
For any further inquiries, please contact us at complaints@winwin.ie
